Welcome to the Volarsky independent website (hereinafter referred to as “our website” or “the website”). We are committed to providing you with high-quality eSIM products and services, and we highly value the protection of your privacy. This privacy policy will detail how we collect, use, store, share, and protect your personal information during your use of the website and related services, as well as the rights you possess. Please read and fully understand the entire content of this privacy policy carefully before using our services. If you have any questions or suggestions regarding this policy, please feel free to contact us.

I. Information We Collect

(A) Information You Provide Actively

  1. Registration and Login Information: When you register an account or log in to our website, we will collect your username, password, email address, phone number, and other information to create and manage your account, ensuring that you can use our services securely and conveniently.
  2. Order and Payment Information: When you purchase eSIM products or related services, we will collect your name, shipping address, contact number, payment method (such as credit card information, third – party payment account, etc.), order details, etc., in order to complete transactions smoothly, handle after – sales issues, and provide you with order – related notifications and services.
  3. Customer Feedback and Consultation Information: When you contact us through the website’s customer service channels, feedback forms, email, etc., to inquire about product information, seek technical support, offer suggestions, or file complaints, we will collect the relevant information you provide, including but not limited to your name, contact information, the content of your inquiry or feedback, etc., so as to better understand your needs and provide you with timely and effective responses and solutions.

(B) Automatically Collected Information

  1. Device and Browser Information: When you visit our website, our server will automatically record your device information, such as device type, operating system version, browser type and version, screen resolution, device language settings, etc.; we will also collect your IP address, device identifiers (such as IMEI, MAC address, etc., collected when legally permitted and necessary). This information helps us optimize the display effect of the website on different devices, ensure the secure operation of the website, and provide you with a personalized service experience.
  2. Log Information: We will record the log information generated during your visit to the website, including access time, visited pages, dwell time, click operations, browsing paths, etc. This information helps us analyze user behavior, understand the usage of the website, improve website functions and service quality, and is also used to detect and prevent potential security risks.
  3. Location Information: With your consent, we may obtain your approximate location information through your device (for example, location inference based on IP address) to provide you with services more tailored to your location, such as recommending eSIM packages suitable for the local area and displaying local promotional activities. You can always choose to turn off the authorization of location information in your device settings. Turning it off may affect some location – based service functions, but it will not affect your normal use of other functions of the website.

II. Use of Information

  1. Providing Products and Services: We use the collected information to process your orders, provide you with the purchased eSIM products and related services, including eSIM activation, technical support, and solving problems that occur during use, to ensure that you can use our products smoothly and enjoy a good service experience.
  2. Personalized Services and Recommendations: By analyzing your browsing history, purchase records, device information, location information, etc., we can understand your preferences and needs, and provide you with personalized product recommendations, customized service content, and exclusive promotional activities, enhancing your shopping experience on our website.
  3. Improving and Optimizing Services: Using various types of collected information, we analyze and evaluate the performance, functions, and user interface of the website, identify potential problems and deficiencies, and then make improvements and optimizations to provide a more efficient, stable, and user – friendly website service to meet your growing needs.
  4. Security Assurance and Risk Prevention: We use the collected information to monitor and prevent various security threats to the website, such as fraud, malicious attacks, unauthorized access, etc., to protect your account security and personal information security, and maintain the normal operation order of the website. At the same time, we will also cooperate with law enforcement agencies for necessary investigations and evidence collection in accordance with the requirements of relevant laws and regulations.
  5. Market Analysis and Research: We summarize and analyze the collected user data to understand market trends, user behavior patterns, product demands, etc., providing data support and reference for our business decisions, product research and development, and marketing strategy formulation, helping us better meet market demands and enhance our corporate competitiveness.

III. Information Storage

  1. Storage Location: We will store your personal information on servers located in [specific country/region] to ensure that the data storage environment meets strict security standards and legal requirements. At the same time, we will take necessary measures to ensure the security of data during cross – border transmission. If the data protection laws of your country/region have special requirements for the data storage location, please inform us before using our services, and we will do our best to meet your reasonable requirements.
  2. Storage Period: We will only retain your personal information for the shortest time necessary to achieve the purposes described in this privacy policy, unless there are mandatory retention requirements by law. After your personal information exceeds the retention period, we will delete or anonymize it in accordance with the requirements of applicable laws to ensure that your personal information is no longer stored or used unnecessarily. For example, after your order is completed and related after – sales issues are resolved, we will retain the information related to the order for a certain period in accordance with business practices and legal regulations to deal with possible disputes or legal issues, and then properly handle this information.

IV. Information Sharing

  1. Service Providers: In order to provide you with better services, we may share your personal information with our service providers, including but not limited to payment processing agencies, logistics and distribution companies, technical support providers, data analysis service providers, etc. For example, we will provide your payment information to payment processing agencies to complete payment transactions; and provide your shipping address to logistics and distribution companies to ensure timely and accurate delivery of goods. We will only share the necessary information and sign strict confidentiality agreements with service providers, requiring them to comply with relevant laws, regulations, and confidentiality obligations, and properly protect your personal information, and not use it for any other unauthorized purposes.
  2. Partners: In some cases, we may share your personal information with partners to carry out joint marketing activities, promote cooperative products or services, etc. For example, we may share part of your order information with telecommunication operator partners so that they can provide you with better network service support. Before sharing information with partners, we will conduct strict screening and evaluation of partners to ensure that they have good privacy protection measures and reputation. At the same time, we will clearly stipulate with partners the scope, purpose, usage method, and confidentiality responsibilities of information sharing to protect the security of your personal information. The use of your personal information by partners is subject to their own privacy policies, and we cannot control the privacy policies and actual operational behaviors of partners. We recommend that you carefully read their privacy policies before interacting with partners.
  3. Legal Requirements and Compliance Purposes: In cases required by law, or to comply with applicable laws and regulations, respond to legitimate requests from judicial or government authorities, protect our legitimate rights and interests or the personal safety and legitimate rights and interests of others, we may disclose your personal information. For example, when we receive a court subpoena, an investigation letter from a government agency, or other legal procedures requirements, we will provide relevant information within the necessary scope in accordance with legal regulations. However, before disclosure, we will make reasonable efforts to assess the legality and necessity of the legal requirements and take measures to protect your information from excessive disclosure.

V. Information Security Protection

  1. Technical Measures: We adopt a series of advanced technical means to protect the security of your personal information, including but not limited to data encryption technology (such as SSL encryption), access control technology (such as authentication, permission management), firewall technology, data backup and recovery technology, etc. Through these technical measures, we ensure that your personal information will not be leaked, tampered with, or damaged during transmission, storage, and processing. For example, when you make a payment, we will use SSL encryption technology to encrypt the transmission of your payment information to prevent the information from being stolen during network transmission; by setting strict access permissions, only authorized personnel can access your personal information, and the access process will be recorded in detail for traceability.
  2. Organizational Measures: We have established a complete information security management system, formulated strict internal management systems and processes, and standardized and supervised all aspects of personal information processing. For example, we conduct regular information security training for employees to improve their security awareness and operational norms; conduct risk assessments on personal information processing activities and take corresponding risk control measures; establish a dedicated information security management position to coordinate and supervise information security work.
  3. Emergency Response Mechanism: We have formulated emergency response plans, and established a rapid response and handling mechanism for possible security incidents such as data leakage, loss, and tampering. Once a security incident occurs, we will immediately activate the emergency response plan, take measures to reduce the impact of the incident, and promptly notify the affected users. At the same time, we will report the situation of the security incident to the relevant regulatory authorities in accordance with the requirements of relevant laws and regulations.

VI. Your Rights

  1. Right of Access: You have the right to access your personal information on our website at any time, including account information, order records, browsing history, etc. You can view and manage your personal information by logging in to your account and accessing the personal center or relevant settings page on the website. If you are unable to access your personal information through the above methods, or have any questions about the information you access, you can contact our customer service staff at any time, and we will assist you in querying and handling it.
  2. Right of Correction: If you find that the personal information we collect and store is incorrect, inaccurate, or incomplete, you have the right to request us to correct it. You can directly modify the editable personal information by logging in to your account and accessing the personal center or relevant settings page; for information that cannot be modified by yourself, you can submit a correction request to our customer service staff and provide relevant supporting materials, and we will correct it for you in a timely manner after verification.
  3. Right of Deletion: Under circumstances compliant with laws and regulations, you have the right to request us to delete your personal information. For example, when the purpose of processing your personal information has been achieved, cannot be achieved, or is no longer necessary; when you withdraw your consent to our processing of your personal information; when we process your personal information in violation of laws and regulations, etc. You can submit a request to delete your personal information by contacting our customer service staff, and we will delete your personal information as soon as possible after verification, except as otherwise provided by law or when we need to retain it for fulfilling legal obligations.
  4. Right to Withdraw Consent: For personal information processing activities that require your authorized consent, you have the right to withdraw your consent at any time. You can withdraw your consent by modifying device settings, operating on relevant settings options on the website, or contacting our customer service staff. After withdrawing your consent, we will no longer continue to process your relevant personal information based on that consent, but it will not affect the legality of the personal information processing activities carried out based on your consent before.
  5. Right to Complaint and Suggestion: If you have any questions, complaints, or suggestions regarding our privacy policy or personal information processing behavior, you are welcome to contact us at any time. You can communicate with us by sending an email to [volarsky privacy policy dedicated email address], calling the customer service hotline [specific phone number], or through the online customer service channel on the website. We will verify and handle your feedback as soon as possible and reply to your questions and opinions within a reasonable time.

VII. Policy Changes and Notifications

  1. Policy Changes: We may revise this privacy policy according to updates in laws and regulations, business development needs, or other reasonable reasons. The revised privacy policy will be published on our website and will come into effect from the date of publication (unless otherwise specified). We recommend that you regularly review this privacy policy to understand the latest changes in how we process your personal information.
  2. Notification Methods: For major changes to the privacy policy, we will notify you through one or more means, such as website announcements, emails (sent to the email address you provided during registration), system notifications, etc., so that you can be informed of the content and impact of the policy changes in a timely manner. Before the changes to the privacy policy come into effect, if you continue to use our services, it will be deemed that you have accepted the revised privacy policy; if you do not agree with the revised privacy policy, you have the right to stop using our services and request us to delete your personal information in accordance with the provisions of this privacy policy.

VIII. Contact Information

If you have any questions, comments, or suggestions regarding this privacy policy, or need to exercise your relevant rights, you can contact us in the following ways:

  1. Email: Send an email to [volarsky privacy policy dedicated email address], and please indicate “Privacy Policy Inquiry” or relevant matters in the email subject.
  2. Customer Service Hotline: Call our customer service hotline [specific phone number], and the service hours are [specific service time period].
  3. Mailing Address: Send your letter to [company’s detailed mailing address], and please indicate “Privacy Policy Handling Team” as the recipient.

We will process and respond to your questions as soon as possible after receiving your contact information, and strive to protect your legitimate rights and interests and provide you with a good user experience.

Volarsky is committed to providing you with safe, reliable, and high – quality services, and protecting your privacy is our important responsibility. Thank you for your trust and support. We hope this privacy policy can help you clearly understand how we process your personal information. If you have any questions, please feel free to contact us.