I. Introduction

  1.  These Terms of Service (“Terms”) are a legally binding agreement between you (“User”) and volarsky (“we” or “us”) that applies to your access to the volarsky independent website (“Site”) and eSIM-related services (“eSIM”). These Terms of Service (“Terms of Service”) are a legally binding agreement between you (“User”) and volarsky (“we” or “us”) and apply to your access to the volarsky standalone site (the “Site”) and your use of the eSIM related services (the “Services”).
  2.  By accessing the Site or using the Service, you are deemed to have fully read, understood and agreed to be bound by these Terms. If you do not agree with all or part of these Terms, please do not use the Site and the Service and stop doing so immediately.
  3.  Your use of the Site and the Service, in addition to the Terms, is subject to other relevant terms, conditions, policies or guidelines issued by the Site from time to time, including, but not limited to, the Privacy Policy, Cookie Policy, etc. You are advised to read and understand the Terms carefully.
  4.  You are advised to read these Terms carefully and save or print them for future reference. We have the right to modify the Terms of Use in accordance with business development, changes in laws and regulations, etc. The modified Terms of Use will be published on this website, and your continued use of this website or the Service means that you accept the modified Terms of Use.

 II. Overview of Services

  1.  Services: We provide eSIM products to users through this website, including but not limited to eSIM services in different countries/regions, different traffic packages and different usage periods. Users can choose the appropriate eSIM products according to their own needs for the network connection service of mobile devices.
  2.  Service Format: After users successfully purchase eSIM products, we will provide users with the corresponding eSIM configuration file or activation code and other information by email, and users need to follow the guidelines to complete the download, installation and activation of eSIM on compatible devices to use network services.
  3.  Service Limitations: The service may have limitations in terms of service coverage, traffic usage rules and usage period due to factors such as network policies of different countries/regions, cooperation of operators, compatibility of devices, etc. Specific limitations will be set in each eSIM. Specific restrictions will be clearly stated in the detail page of each eSIM product, users should read and confirm carefully before purchase.

 User Registration and Account Management

  1.  Registration Requirements: When users visit this website or purchase the services, they should follow the page prompts to complete the registration process and provide true, accurate, complete and valid personal information, including but not limited to name, e-mail address, contact information, etc. Users are responsible for updating their personal information in a timely manner to ensure that the eSIM products can be used for a longer period of time. Users are responsible for updating their personal information in a timely manner to ensure its continued validity and accuracy. If the information provided by the user is untrue, inaccurate, incomplete or not updated in a timely manner leads to all the consequences and losses, the user is solely responsible for.
  2.  Account Security: Users will be given an exclusive account and password after successful registration, users should keep the account information and password properly, and shall not disclose, rent, lend or transfer them to any third party. Users shall be solely responsible for any leakage, theft or other loss of account information due to improper storage. If the user finds abnormal login or other security problems in the account, he/she should immediately notify us and take corresponding measures according to our guidelines.

 Purchase and Use of eSIM Products

  1.  Purchase process: Users select the required eSIM products on our website, confirm the details of the products (including applicable areas, traffic packages, period of use, price, etc.), and then follow the instructions on the page to complete the payment process. After successful payment, we will send eSIM configuration file, activation code or usage guidelines and other related information to the user through the email address provided during registration or through messages on the website.
  2.  Device Compatibility: Before purchasing eSIM products, users should confirm that the mobile devices they use support eSIM function and are compatible with the purchased eSIM products. Information about device compatibility can be found in the product details page or FAQ, or users can also contact our customer service personnel for consultation.
  3.  Activation and Use: After receiving the eSIM related information, users should follow the instructions to complete the activation of eSIM on the device. eSIM service becomes effective when users arrive at the network coverage area, and the specific rules and restrictions on the use of eSIM service shall be subject to the instructions on the product details page and the agreement of the Terms and Conditions. Users shall use eSIM service reasonably, comply with relevant laws and regulations and network usage regulations of operators, and shall not use eSIM service to engage in any activities that are illegal, unlawful, infringing or detrimental to the legitimate rights and interests of others.
  4.  Traffic Use and Management: Different eSIM products have different traffic packages and usage rules, the details are subject to the description on the product details page. Users should pay attention to the traffic usage to avoid being unable to access the Internet due to traffic overload. When the traffic is about to be used up or has been used up, some eSIM products may provide traffic recharge service, users can consult customer service for recharge operation. If the network service is interrupted due to the user’s failure to pay attention to the traffic usage or recharge in time, the user shall bear the consequences by himself/herself.

 V. Intellectual Property Rights and Restrictions on Use

  1.  Intellectual Property Rights: All the contents of this website, including but not limited to text, pictures, graphics, audio, video, software, trademarks, logos, layout design, webpage structure, etc., and their intellectual property rights are owned by us or the relevant rights holders. Users are not allowed to copy, modify, compile, transmit, display, sell, rent or otherwise use any of the contents of this website without our prior written permission.
  2.  Restrictions on the use of eSIM: Users may only use the purchased eSIM products for personal legal use, and may not resell, rent, loan, share or use them for other commercial purposes. Without our written consent, users are not allowed to reverse engineer, decompile, decrypt or otherwise damage the security and integrity of the eSIM configuration file.

 Privacy and Data Protection

  1.  Privacy Policy: We attach importance to the privacy of users and the protection of personal information, specific privacy protection measures and personal information handling rules are detailed in the “Privacy Policy” published on this website. Users are requested to read the Privacy Policy carefully before using the Website and the Service to ensure that they fully understand how we collect, use, store, share and protect personal information.
  2.  Data Collection and Use: In the course of providing the Service, we may collect some necessary information of users, including but not limited to device information, network usage information, location information, etc., for the purpose of providing, managing, optimizing and securing the eSIM Service. We promise to handle user information in strict accordance with the requirements of laws and regulations and the provisions of the Privacy Policy, and will not use user personal information for purposes other than those stipulated in the Terms and Conditions and the Privacy Policy without the consent of the user.

 VII. Limitation of Liability and Disclaimer

  1.  Service Availability: We will try our best to ensure the normal operation of the Website and eSIM services, but the service may be interrupted, delayed, incorrect, data loss or other problems due to network failure, telecommunication operator’s problem, force majeure, third party’s behavior, equipment failure and other reasons beyond our control. We are not responsible for any service anomalies or user losses caused by the above reasons, but we will actively assist users to solve problems or provide reasonable solutions.
  2.  Accuracy of information: We endeavor to provide accurate and complete information on eSIM products and related services on this website, however, due to technical limitations, delays in updating information, etc., the information may be inaccurate, incomplete or outdated. We shall not be liable for any loss or consequence arising from the User’s reliance on inaccurate information. Users should carefully verify the relevant information before purchasing eSIM products and contact our customer service staff for confirmation if in doubt.
  3.  Third-party services and links: The Site may contain links to third-party websites, products or services, which are provided for the convenience of Users only, and we have no control over, and accept no responsibility for, the content, privacy policies, or business practices of such third-party websites, products or services. Users accessing third-party resources through these links should be aware of the risks involved and comply with the terms and conditions of the third party.

 VIII. Service Changes, Termination and Refunds

  1.  Change of service: We have the right to change the content, function, usage rules and price of eSIM service according to the business development, technical update and change of cooperation relationship. Before the change, we will notify the users through announcements on our website, messages on our website, emails and other means. If users do not agree with the changes, they can stop using the relevant eSIM services; if users continue to use the eSIM services, they are deemed to have accepted the changed contents.
  2.  Termination of Service: We have the right to terminate the eSIM service of the user immediately without prior notice, close the account of the user and reserve the right to pursue the responsibility of the user under the following circumstances:
    1.  The user violates the provisions of these terms and conditions or other relevant agreements and policies;
    1.  The user uses eSIM service to engage in illegal, irregular or infringing activities;
    1.  Required by laws and regulations or ordered by relevant regulatory authorities to terminate the service;
    1.  Other circumstances that we deem necessary.

 After the termination of the service, the user should immediately stop using eSIM service, we have the right to delete all data and information related to the user (except for laws and regulations), and do not refund the collected fees.

  1.  Refund Policy: After purchasing eSIM products, users can apply for refund if the following refund conditions are met:
    1.  In case the eSIM is not activated, users can apply for a full refund within [X] working days after the purchase;
    1.  In case the eSIM service cannot be provided normally due to our reasons, users can apply for a refund, the amount of which will be determined according to the actual situation.

 If the above refund conditions are not met, we will not issue a refund. After the refund application is submitted, we will review and process it within [X] working days, and return the money to the user’s payment account in the same way, the refund arrival time may vary depending on the payment channel.

 Volarsky Contact Information

  1.  WhatsApp: +1(646)4279788
  2.  Email: esim@volarsky.com
  3.  Business Cooperation: esim@volarsky.com